Customer Success Manager
Role Overview
Customer Success is described as a strategic function; the manager owns customer relationships and guides customers toward outcomes.
Manages enterprise accounts and drives adoption, retention, and expansion across real estate, technology, and workplace strategy.
The description lists Bangalore, full-time employment, and travel up to 25%.
Key Skills for This Role
Full Job Posting
Role overview
Customer Success is described as a strategic function; the manager owns customer relationships and guides customers toward outcomes.
Manages enterprise accounts and drives adoption, retention, and expansion across real estate, technology, and workplace strategy.
The description lists Bangalore, full-time employment, and travel up to 25%.
What you’ll do
- Build account strategies around customer goals, organization, technology stack, and funding cycles; identify risks and opportunities.
- Set success criteria, track monthly ROI, and communicate value through QBRs, account meetings, and customer updates.
- Build relationships from hands-on users to executive buyers and develop customer champions.
- Lead renewal preparation and identify expansions in partnership with Sales Account Executives.
- Coordinate with the PMO on delivery expectations and SLAs.
- Share customer feedback, workflow needs, and feature requests with Product, Design, and Workplace Strategy.
- Create agendas, follow-up emails, QBR decks, monthly updates, and account plans.
What we’re looking for
- At least 2 years of experience in customer success, account management, corporate real estate occupancy or space planning, interior design, architecture, or a related field.
- Bachelor’s degree or higher.
- Exceptional written and verbal communication; able to lead meetings and present to C-suite audiences.
- Able to build decks and visual materials from scratch and learn new platforms quickly.
- Able to discuss ROI, renewal terms, and expansion strategy.
- Self-directed and organized; willing to travel up to 25%.
About Saltmine
Saltmine provides a platform for commercial real estate teams to plan and design workspaces, manage work, and support workplace decisions.
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