Customer Success Manager

Relish is transforming how global organisations manage supplier relationships, third-party risk and procurement processes.

Our AI-powered solutions help businesses maximise the value of their enterprise software investments by improving supplier data accuracy, streamlining invoicing and driving operational efficiency.

Trusted by over 100 global organisations, including Fortune 500 companies, we're growing our team and looking for an experienced Customer Success Manager to help our customers achieve exceptional results.

We're looking for a proactive, commercially minded Customer Success Manager who thrives on building relationships, solving problems and helping enterprise customers succeed.

You'll take ownership of key customer relationships, acting as a trusted advisor to drive product adoption, customer satisfaction, retention and account growth.

This is an opportunity to work with enterprise customers, collaborate with talented cross-functional teams and make a meaningful impact in a growing technology business.

Own customer relationships: Build trusted, long-term partnerships with customers, understanding their business objectives and ensuring they realise maximum value from Relish solutions.

Drive retention and growth: Manage customer success strategies, support renewals and identify opportunities for upselling and cross-selling.

Maximise product adoption: Educate customers on product capabilities, best practices and new features to drive engagement and measurable business outcomes.

Be a strategic advisor: Work closely with customer stakeholders to understand challenges, recommend solutions and demonstrate ongoing value.

Collaborate across teams: Partner with Sales, Product, Engineering, Support and Delivery to ensure an exceptional customer experience.

Manage escalations: Proactively resolve customer challenges, navigate complex conversations and ensure positive outcomes.

Leverage customer insights: Monitor adoption, customer health and performance metrics to identify risks and opportunities for improvement.

3+ years' experience in Customer Success, Account Management or a similar customer-facing role, ideally within B2B SaaS or enterprise technology.

Proven ability to manage customer relationships, drive retention and identify commercial growth opportunities.

Strong business acumen with the ability to balance customer outcomes and revenue objectives.

Excellent communication, stakeholder management and problem-solving skills.

A proactive, organised and customer-centric approach.

Confidence working with cross-functional teams and navigating complex customer challenges.

Experience using customer data and insights to drive engagement, adoption and satisfaction.

Location Requirement: Candidates must be based in the Eastern or Central Time Zones of the United States. West Coast candidates will not be considered.

Experience with enterprise procurement platforms, Source-to-Pay solutions or systems such as Workday, Coupa or SAP Ariba would be advantageous.

Remote-first culture: Work remotely from within the United States.

Comprehensive benefits: Health, dental and vision insurance, plus a 401(k) with employer matching.

Flexible time away: A culture that values work-life balance and wellbeing.

Meaningful impact: Work with global enterprise customers and help shape their success with innovative AI-powered technology.

Collaborative environment: Join a team built on trust, integrity and supporting one another.

If you're passionate about building strong customer relationships, driving business outcomes and making a real impact in enterprise technology, we'd love to hear from you.