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Customer Success Manager

Aras
Andover, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago
Account management

Full Job Posting

Key Responsibilities

  • Subscriber Adoption: Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.
  • Technical Coaching: Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.
  • Escalation Management: Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
  • Renewals & Expansion: Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.
  • Cross-Functional Coordination: Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.
  • Tool & Process Development: Contribute to the development of internal tools, templates, and processes that enhance the customer experience.

Qualifications

  • 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.
  • Strong understanding of PLM, CAD, or engineering design methodologies.
  • Strong technical acumen and problem solving skills.
  • Familiarity with CAD tools and engineering design principles.
  • Excellent communication and relationship-building skills.
  • Skilled in managing escalations and coordinating cross-functional resolutions.
  • Comfortable working independently and in fast-paced, collaborative environments.
  • Willingness to travel up to 25%.
  • Preferred
  • Background in engineering, product development, or enterprise software implementation.
  • Experience working with global teams and enterprise customers.
  • Applicants must be authorized to work in the United States
  • We were recognized as a leader in The Forrester WaveTM: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.
  • With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply!
  • Compensation for the role will be commensurate with experience. The total expected base salary range will be between $140,000-$160,000. This position is also bonus eligible.
  • Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
  • A 401(k) plan with company match to help you invest in your future.
  • Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
  • Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.
  • Please visit our Privacy Notice and our California Consumer Privacy Act (CCPA)
  • Aras is an Equal Opportunity Employer.

Preferred Qualifications

  • Preferred
  • Compensation for the role will be commensurate with experience. The total expected base salary range will be between $140,000-$160,000. This position is also bonus eligible.

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