Customer Success Manager

We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.

We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career.

Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly

Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal

Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption

Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team

Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations

Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap

Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role

Genuine interest in eCommerce, DTC brands, or marketing technology

Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required

Strong communicator, both written and verbal — you can explain things clearly and follow through consistently

Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks

Curious and coachable — you ask good questions, take feedback well, and want to grow fast

Comfortable in ambiguity — you don't need everything figured out to get started