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Customer Success Manager

Burq, Inc.
Remote, CAN
Full-time
Mid · 3+ years experience
Remote
Discovered 1 months ago
ClaudeChatGPT

Full Job Posting

Requirements

  • ●3–5+ years in customer success, account management, or a client-facing role managing complex or enterprise accounts
  • ● Experience in logistics, last-mile delivery, or supply chain operations — e.g., running dispatch or operations for a merchant with a delivery fleet, an operations or partner-facing role at a delivery provider, or experience at a logistics/freight company or carrier
  • ● Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders on both the customer and product/eng sides
  • ● Proven track record onboarding customers and driving adoption, retention, and expansion
  • ● Comfortable owning and reporting on account metrics like ARR, churn, and NPS
  • ● Strong cross-functional collaborator — able to work across supply, support, sales, product, and leadership to
  • drive outcomes for customers
  • ● A growth mindset: treats ambiguity and problems as things to solve, not blockers to escalate and wait on
  • ● AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt
  • new AI tooling as it becomes available
  • ● Excellent communication skills — able to build relationships with key decision-makers and explain complex
  • issues simply and clearly
  • ● Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Benefits

  • Investing in you 🙏
  • Competitive Salary, Stock Options, and Performance-based Bonuses
  • Fully Remote
  • Comprehensive Medical, Vision and Dental Insurance
  • At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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