Customer Success Executive

Onboarding - Welcome new customers, guide them through setup and ensure they're getting the most out of Cyberstaff from day one

Relationship building - Proactively check in with customers, build strong relationships and make sure they're happy with the service

Customer support - Be the first point of contact for questions, troubleshooting and general support, always going the extra mile to find solutions

Warm sales and growth - Identify opportunities to upgrade existing customers, follow up with trial users and help convert interested prospects into paying customers

Customer retention - Monitor customer activity, spot potential issues early and proactively engage with customers to keep them happy

Feedback gathering - Speak regularly with customers to understand what's working, what isn't and what they'd love to see next. Work closely with our product team to help shape the future of Cyberstaff

Continuous improvement - Look for ways to improve the customer journey, simplify processes and deliver an even better experience

A confident, friendly communicator who genuinely enjoys speaking to people, particularly on the phone

Someone who sees every customer interaction as an opportunity to make a positive difference

A proactive problem-solver who takes ownership and isn't afraid to go above and beyond

A commercially minded individual who is comfortable identifying sales opportunities without being pushy

Someone organised, adaptable and comfortable juggling different responsibilities

An interest in AI, technology and being part of a fast-growing startup

Share options - Everyone gets equity. But unlike most, our share options translate into real value as they've paid out before.

High pay & stability - We pay top salaries and offer tangible equity. You don't have to trade security for upside.

Tools for the job - Whatever helps you be more productive, you get it. The best hardware, software, and setup. We love technology.

Proven winning team - We've built, scaled, and sold large successful businesses before. Now we're hands-on building again.

War chest available - We have our own significant funds available if required. No external shareholders, no external distractions.