Customer Success Executive (Dubai, UAE)
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About the Role
Customer Success Executive (Dubai, UAE) Experience: 1–3 years Type: Full-time Visa: Not provided Available to join immediately ARABIC SPEAKING IS A MUST! About Rentify Rentify is transforming the way people rent homes in Dubai.
Key Skills for This Role
Full Job Posting
Customer Success Executive (Dubai, UAE)
Experience: 1–3 years
Type: Full-time
***Visa: Not provided***
***Available to join immediately***
About Rentify
Rentify is transforming the way people rent homes in Dubai.
We simplify the rental experience through technology — helping tenants and landlords sign agreements digitally, pay rent monthly, and earn rewards seamlessly.
As a Customer Success Executive, you’ll be the voice of Rentify for our growing community of tenants and landlords.
Your role is to make sure every customer enjoys a simple, smooth, and rewarding experience — from onboarding to renewal.
Key Responsibilities
- Customer Onboarding: Welcome new tenants and landlords to the Rentify platform, explain key features, and guide them through digital agreement signing, monthly payments, and reward enrolment.
- Customer Outreach: Make outbound calls to new users, existing tenants, and landlords to assist with onboarding, collect feedback, and re-engage inactive customers.
- Support Operations: Handle incoming customer calls and WhatsApp queries with empathy, accuracy, and ownership — ensuring quick resolution.
- Account Management: Build trusted relationships with customers, anticipate their needs, and proactively resolve issues before they escalate.
- Data & Insights: Keep all customer records updated in Rentify’s systems; track feedback and report recurring issues to the product and operations teams.
- Engagement & Retention: Stay in touch with users at key milestones (onboarding, mid-term, renewal) to drive satisfaction and ensure renewals.
- Cross-Functional Collaboration: Work with Product, Finance, and Operations teams to enhance customer experience.
- Knowledge Base: Create and maintain how-to guides, FAQs, and process notes to help customers and internal teams.
- Rotational Shift
What We’re Looking For
- 1–3 years of experience in customer success, telesales, account management, or operations (preferably in fintech, proptech, or consumer-tech).
- Excellent communication skills — comfortable making and receiving calls daily.
- Strong problem-solving and follow-up skills with a customer-first mindset.
- Organised, energetic, and able to work independently in a fast-paced environment.
- Proficiency in Excel/Google Sheets and basic CRM tools.
- Fluency in **English** and **Arabic** are required.
- **Own visa preferred**
Why Join Rentify
- Be part of a fast-growing Dubai startup redefining the rental experience.
- Play a key role in shaping Rentify’s customer success and support operations.
- Collaborative culture with strong learning opportunities.
- Competitive compensation and potential for permanent employment.
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