Customer Success Engineer (Splunk) - Dubai
Role Overview
Serve as a trusted advisor helping customers realize value from Splunk investments.
Guide onboarding and recommend deployment improvements to support adoption, retention, and customer satisfaction.
Key Skills for This Role
Full Job Posting
Role impact
Serve as a trusted advisor helping customers realize value from Splunk investments.
Guide onboarding and recommend deployment improvements to support adoption, retention, and customer satisfaction.
What you will do
- Deliver customer onboarding for Splunk solutions.
- Recommend environment health improvements to optimize deployments and system performance.
- Manage critical customer escalations.
- Advocate for customers with cross-functional Splunk and Cisco teams.
- Contribute strategic insights to Quarterly Business Reviews.
- Partner with Account Teams on customer success strategies, business objectives, and regional expansion.
- Share customer feedback with Product Management and Product Development to inform product improvements.
- Coordinate with Customer Experience teams and executive leadership on regional customer success.
Minimum qualifications
- 3+ years in Technical Account Management, Customer Success, or Systems Engineering.
- Experience supporting enterprise customers in the Gulf, Levant, Egypt, and North Africa markets.
- Experience resolving technical customer escalations in an enterprise software environment.
- Applied project management experience planning and executing technical deployments or customer initiatives.
- Written and spoken proficiency in Arabic and English.
Preferred qualifications
- Active Splunk Architect Certifications.
- French proficiency.
- Hands-on experience with IT operations, security, and infrastructure management.
- Ability to communicate complex technical concepts to individual contributors and senior executives.
- Problem-solving skills and interest in customer advocacy and collaborative relationships.
About Cisco and Splunk
Splunk, a Cisco company, provides a platform designed for hybrid, multi-cloud environments.
Cisco describes its work as connecting and protecting organizations through security, visibility, and insights across digital and physical environments.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cisco
Canada SE Strategy & Planning Leader
Vancouver, CAN
Cisco seeks a Canada Solutions Engineering strategy and planning leader to guide operational strategy, performance measurement, and coordination between engineering and sales organizations. Candidates need at least five
Senior Manager of Infrastructure Efficiency & Capacity Management
, USA
Canada SE Strategy & Planning Leader
Vancouver, CAN
Software Engineer
Bengaluru, IND
Sr Security Solution Architect - Splunk (Remote)
, USA
Software Engineer
Bengaluru, IND
Senior Manager of Infrastructure Efficiency & Capacity Management
, USA
Software Engineer
, USA
Software Engineer
, USA
Sr Security Solution Architect - Splunk (Remote)
, USA