Customer Success Engineer (Splunk) - Dubai

Role overview

What you will do

• Deliver customer onboarding that supports successful adoption and use of Splunk solutions.
• Recommend environment-health improvements to optimize deployments and system performance.
• Manage and resolve critical customer escalations.
• Collaborate across Splunk and Cisco teams to advocate for customer needs.
• Contribute strategic insights during Quarterly Business Reviews with key stakeholders.
• Align customer-success strategies with account teams, business objectives, and regional expansion plans.
• Relay actionable customer feedback to Product Management and Product Development.
• Coordinate with Customer Experience teams and executive leadership on regional customer success.

Minimum qualifications

• At least 3 years of professional experience in Technical Account Management, Customer Success, or Systems Engineering.
• Experience supporting enterprise customers in the Gulf, Levant, Egypt, and North Africa markets.
• Experience resolving technical customer escalations in an enterprise software environment.
• Experience applying project management methodologies to technical deployments or customer initiatives.
• Professional written and verbal proficiency in Arabic and English.

Preferred qualifications

• Active Splunk Architect certifications.
• French proficiency.
• Hands-on technical experience with IT operations, security, and infrastructure management.
• Ability to communicate complex technical concepts to individual contributors and senior executive leaders.
• Strong problem-solving skills and an interest in customer advocacy and collaborative relationships.

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