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Customer Success Engineer

Finvari
Seattle, USA
Full-time
Mid · 5+ years experience
Remote
USD 115000-140000 / year
Discovered 1 weeks ago
sql

Full Job Posting

Responsibilities:

  • Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one
  • Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption
  • Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs
  • Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops
  • Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions
  • Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer
  • Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

Qualifications:

  • 5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.)
  • Strong experience with SQL, data querying, and working with structured/unstructured data
  • Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end
  • Experience working with B2B SaaS platforms and understanding how systems connect across customer workflows
  • Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences
  • Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes
  • Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems

Preferred Qualifications:

  • Experience working in a startup or fast-paced environment
  • Experience working with ERP system integrations
  • Exposure to payments, fintech, or financial systems and related data flows
  • Spanish language fluency
  • The compensation range for this position is $115,000 to $140,000
  • Benefits include:
  • 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
  • Health Savings Account with a company contribution
  • Flexible Spending Account Options: Health Care and Dependent Care
  • Dental, Vision, and Life Insurance
  • 11 paid company holidays plus generous Paid Time Off (PTO) policy
  • Plus stock options so that you can participate in the company’s success!
  • At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States. Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
  • If you wish to communicate with us about any of our job postings, please contact [email protected]
  • At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.
  • Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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