Customer Success Engineer, Advisory
Role Overview
As a Customer Success Engineer – Advisory, you will own adoption, value realization, and workflow excellence for Fieldguide customers delivering advisory and consulting services.
This is a hands-on, product-native role designed for former advisory practitioners and transformation leaders. You will work directly inside the Fieldguide platform alongside advisory teams to help them deliver engagements more efficiently, consistently, and at higher quality across a range of advisory services.
This is not a traditional relationship management role. Success in this position is measured by end-user adoption, workflow maturity, and measurable client outcomes, not by meeting volume. You will operate as a trusted advisory practitioner and advisor, guiding customers toward best practices and helping modernize how advisory services are delivered.
You’ll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the platform.
What You’ll Do:
Own adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention
Drive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures
Translate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows
Partner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design
Lead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models
Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements
Serve as a practitioner-advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices
Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities
Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines
Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks
Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage
About You:
2-5+ years of experience in:
Advisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting), or
Advisory methodology, transformation, or practice operations roles
Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting
Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts
Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)
Practitioner mindset — you advise, enable, and drive change rather than act as a support or relationship-only resource
Confident leading training, enablement, and change management efforts with advisory teams
Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
Clear communicator who can engage credibly with advisory practitioners, managers, and firm leadership
More about Fieldguide:
Fieldguide is a values-based company. Our values are:
Fearless - Inspire & break down seemingly impossible walls.
Fast - Launch fast with excellence, iterate to perfection.
Lovable - Deliver happiness & 11 star experiences.
Owners - Execute & run the business with ownership.
Win-win - Create mutual value & earn trust for life.
Inclusive - Scale the best ideas with inclusive teams.
Some of our benefits include:
Competitive compensation packages with meaningful ownership
Flexible PTO
401k
Wellness benefits starting on your first day
Technology & Work from Home reimbursement
Flexible work schedules
Full Job Posting
About the Role:
As a Customer Success Engineer – Advisory, you will own adoption, value realization, and workflow excellence for Fieldguide customers delivering advisory and consulting services.
This is a hands-on, product-native role designed for former advisory practitioners and transformation leaders. You will work directly inside the Fieldguide platform alongside advisory teams to help them deliver engagements more efficiently, consistently, and at higher quality across a range of advisory services.
This is not a traditional relationship management role. Success in this position is measured by end-user adoption, workflow maturity, and measurable client outcomes, not by meeting volume. You will operate as a trusted advisory practitioner and advisor, guiding customers toward best practices and helping modernize how advisory services are delivered.
You’ll collaborate closely with Product, Engineering, Implementation, and Revenue teams to ensure customers realize real business impact while feeding practitioner-level insights back into the platform.
What You’ll Do:
Own adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention
Drive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures
Translate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows
Partner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design
Lead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models
Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements
Serve as a practitioner-advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices
Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities
Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines
Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks
Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage
About You:
2-5+ years of experience in:
Advisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting), or
Advisory methodology, transformation, or practice operations roles
Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting
Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts
Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)
Practitioner mindset — you advise, enable, and drive change rather than act as a support or relationship-only resource
Confident leading training, enablement, and change management efforts with advisory teams
Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
Clear communicator who can engage credibly with advisory practitioners, managers, and firm leadership
More about Fieldguide:
Fieldguide is a values-based company. Our values are:
Fearless - Inspire & break down seemingly impossible walls.
Fast - Launch fast with excellence, iterate to perfection.
Lovable - Deliver happiness & 11 star experiences.
Owners - Execute & run the business with ownership.
Win-win - Create mutual value & earn trust for life.
Inclusive - Scale the best ideas with inclusive teams.
Some of our benefits include:
Competitive compensation packages with meaningful ownership
Flexible PTO
401k
Wellness benefits starting on your first day
Technology & Work from Home reimbursement
Flexible work schedules
Qualifications
- Advisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting), or
- Advisory methodology, transformation, or practice operations roles
- Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting
- Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts
- Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
- Practitioner mindset — you advise, enable, and drive change rather than act as a support or relationship-only resource
- Confident leading training, enablement, and change management efforts with advisory teams
- Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
- Clear communicator who can engage credibly with advisory practitioners, managers, and firm leadership
Preferred Qualifications
- Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)
Responsibilities
- Own adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention
- Drive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures
- Translate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows
- Partner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design
- Lead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models
- Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements
- Serve as a practitioner-advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices
- Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities
- Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines
- Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks
- Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage
- 2-5+ years of experience in:
- Advisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting), or
- Advisory methodology, transformation, or practice operations roles
- Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting
- Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts
- Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
- Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows (LLMs or prompt creation experience is a plus)
- Practitioner mindset — you advise, enable, and drive change rather than act as a support or relationship-only resource
- Confident leading training, enablement, and change management efforts with advisory teams
- Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
- Clear communicator who can engage credibly with advisory practitioners, managers, and firm leadership
- More about Fieldguide:
- Fieldguide is a values-based company. Our values are:
- Fearless - Inspire & break down seemingly impossible walls.
- Fast - Launch fast with excellence, iterate to perfection.
- Lovable - Deliver happiness & 11 star experiences.
- Owners - Execute & run the business with ownership.
- Win-win - Create mutual value & earn trust for life.
- Inclusive - Scale the best ideas with inclusive teams.
- Competitive compensation packages with meaningful ownership
- Flexible PTO
- 401k
- Wellness benefits starting on your first day
- Technology & Work from Home reimbursement
- Flexible work schedules
About Fieldguide
Fieldguide is a private AI platform that automates audit and advisory engagements for accounting and professional-services firms.
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