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Customer Success Coordinator

Vantive
Northampton, GBR
Full-time
Entry
Onsite
Discovered 1 months ago
Siebel

Full Job Posting

Are you passionate about delivering exceptional customer service and making a real difference in people's lives?

Join Vantive as a Customer Success Coordinator and become the first point of contact for our home patients. As part of a high-performing and supportive team in Northampton, you'll play a key role in ensuring patients receive the products and support they need while contributing to a culture of service excellence.

As a member of the Customer Success team, you will be operating as the first point of contact with our home patients.

The role will be 100% office based, working from Monday to Friday, Monday to Thursday - 07.00-18.00, Friday 07.00 -17:00 (on Rotating shifts i.e. 07.00 - 15.00, 08.00 - 16.00, 09.00 - 16.00)

Essential Duties and Responsibilities

  • To manage the processing of customer orders for home patients
  • To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
  • To create lateral relationships with other departments to support product distribution
  • To enhance the reputation of customer services and positively promote the image of Vantive
  • To contribute to the evolution of the department by providing feedback and taking action to improve
  • To positively contribute to the delivery of service excellence to Vantive's customers and patients
  • Qualifications & Experience
  • GCSE Level standard
  • Organized
  • Ability to prioritize workload in a very busy environment
  • Tenacious
  • Strong decision making skills
  • Strong attention to detail/accuracy
  • Good team player
  • Professional telephone manner
  • Proactive and reactive nature
  • Siebel experience preferred
  • Flawless customer service skills
  • Can do attitude, willing and positive manner.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

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