Customer Success Consultant

Responsibilities

• Sales & Growth
• · Develop and execute go-to-market strategies to expand business within assigned regions.
• · Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• · Drive new business opportunities through cold calling, networking, and industry events.
• · Prepare compelling proposals, quotations, and RFP responses.
• · Maintain accurate forecasting and pipeline management in Salesforce CRM.
• Partner Success & Retention
• · Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• · Conduct periodic check-ins and goal reviews with partner leadership teams.
• · Oversee renewals and payment processes, collaborating with the Renewal team.
• · Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• · Deliver training sessions, webinars, and create knowledge resources as needed.
• Strategic Collaboration
• · Represent your product line on the Operations Council to identify trends and influence product evolution.
• · Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• · Identify and develop new billable services to address evolving customer challenges.
• What We’re Looking For
• · Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• · Skills:
• o Strong consultative selling and solution-based approach.
• o Expertise in relationship management and account growth strategies.
• o Ability to deliver training and communicate effectively with educators and leaders.
• o Proficiency in Salesforce CRM and Microsoft Office Suite.
• · Traits:
• o Entrepreneurial mindset, results-driven, and highly persistent.
• o Growth-oriented with strong analytical and problem-solving skills.
• · Education: Bachelor’s degree or equivalent experience.
• What We Offer
• · Competitive salary plus commission structure.
• · Comprehensive medical, dental, and vision coverage from day one.
• · Employee stock ownership and 401K matching programs.
• · Generous vacation and personal leave.
• · Opportunities for career growth and creative expansion.

Requirements

• ·
• 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• o Strong consultative selling and solution-based approach.
• o Expertise in relationship management and account growth strategies.
• o Ability to deliver training and communicate effectively with educators and leaders.
• o Proficiency in Salesforce CRM and Microsoft Office Suite.
• o Entrepreneurial mindset, results-driven, and highly persistent.
• o Growth-oriented with strong analytical and problem-solving skills.
• · Education: Bachelor’s degree or equivalent experience.

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