Customer Success Associate

Employment Type

Compensation

• $90K – $130K
• Offers Equity

Overviewapplication

**In This Role, You Will:**

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

**What We’re Looking For**

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.
• ****Required****
• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text
• Strong verbal and written communication skills
• Comfort learning new customer support tools, internal systems, and operational processes quickly.
• Good judgment when triaging issues, escalating appropriately, and communicating with customers.
• Nice to have
• Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
• Experience working at a startup or high-growth technology company.
• Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
• Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
• Experience improving support workflows through automation, AI tools, routing, implementation, or migration.
• Our values
• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.
• Why Garage?
• Our product is something people use everyday to buy the equipment local communities everywhere depend on.
• We’ve grown revenue over 10x in the last year and are well capitalized with $18M in funding raised total.
• We have a talent-dense, high-performing team from Ramp, Twitter, Goldman Sachs, Bilt, Wise, Unify, Honey, PayPal, and more.
• You’ll be one of our first 35 employees, operating as a foundational member of the team, partnering alongside the company’s founders.
• ****What We Offer****
• Competitive salary and stock options
• Health, dental and vision insurance (100% covered)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch and dinner
• $100 monthly wellness stipend
• 401(k) with employer match
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance

**In This Role, You Will:**

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

**What We’re Looking For**

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.
• ****Required****
• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text
• Strong verbal and written communication skills
• Comfort learning new customer support tools, internal systems, and operational processes quickly.
• Good judgment when triaging issues, escalating appropriately, and communicating with customers.
• Nice to have
• Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
• Experience working at a startup or high-growth technology company.
• Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
• Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
• Experience improving support workflows through automation, AI tools, routing, implementation, or migration.
• Our values
• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.
• Why Garage?
• Our product is something people use everyday to buy the equipment local communities everywhere depend on.
• We’ve grown revenue over 10x in the last year and are well capitalized with $18M in funding raised total.
• We have a talent-dense, high-performing team from Ramp, Twitter, Goldman Sachs, Bilt, Wise, Unify, Honey, PayPal, and more.
• You’ll be one of our first 35 employees, operating as a foundational member of the team, partnering alongside the company’s founders.
• ****What We Offer****
• Competitive salary and stock options
• Health, dental and vision insurance (100% covered)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch and dinner
• $100 monthly wellness stipend
• 401(k) with employer match
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance

**In This Role, You Will:**

• Own day-to-day customer support across phone, email, chat, and text for buyers and sellers.
• Triage, investigate, and resolve customer issues from intake through follow-up, escalating to Ops, Product, Finance, or Go-to-Market when needed.
• Support purchase management workflows by helping customers understand next steps, coordinating internal handoffs, and keeping transactions moving.
• Build and maintain Help Center articles, knowledge-base content, macros, and customer-facing documentation for a non-technical audience.
• Improve support workflows with tooling, AI, and automation to reduce repetitive work and create faster, clearer customer responses.
• Track recurring questions, pain points, and customer feedback, then share actionable insights with internal teams.
• Help define the standards, workflows, and documentation habits that will shape customer success at Garage as we grow.

**What We’re Looking For**

• You care deeply about customers and take pride in making complex situations feel clear and manageable.
• You communicate with warmth, precision, and urgency across phone, email, chat, and text.
• You stay organized when several customer issues are moving at once and follow through until each issue is resolved.
• You know when to solve independently, when to escalate, and how to keep customers informed along the way.
• You look for repeatable fixes, not just one-off answers, and enjoy turning customer questions into better systems and documentation.
• You bring sound judgment, integrity, and a no-task-too-small mindset to work that directly affects customer trust.
• You’re excited to help build an early customer success function in a fast-moving startup environment.
• ****Required****
• 2+ years of experience in customer support, customer success, customer experience, or another customer-facing role
• Experience supporting customers across multiple channels, including phone, email, chat, and text
• Strong verbal and written communication skills
• Comfort learning new customer support tools, internal systems, and operational processes quickly.
• Good judgment when triaging issues, escalating appropriately, and communicating with customers.
• Nice to have
• Experience using modern customer support platforms such as Intercom, Front, Pylon, or similar tools.
• Experience working at a startup or high-growth technology company.
• Experience with marketplaces, logistics, payments, procurement, equipment, or other operationally complex transactions.
• Experience building or maintaining Help Centers, knowledge bases, macros, or customer education resources.
• Experience improving support workflows through automation, AI tools, routing, implementation, or migration.
• Our values
• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Customer focused. We have a genuine love for our customers. Customer success is our success.
• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.
• Why Garage?
• Our product is something people use everyday to buy the equipment local communities everywhere depend on.
• We’ve grown revenue over 10x in the last year and are well capitalized with $18M in funding raised total.
• We have a talent-dense, high-performing team from Ramp, Twitter, Goldman Sachs, Bilt, Wise, Unify, Honey, PayPal, and more.
• You’ll be one of our first 35 employees, operating as a foundational member of the team, partnering alongside the company’s founders.
• ****What We Offer****
• Competitive salary and stock options
• Health, dental and vision insurance (100% covered)
• Unlimited paid time off every year (in addition to company observed holidays)
• Daily lunch and dinner
• $100 monthly wellness stipend
• 401(k) with employer match
• Pre-tax commuter benefits
• Bi-annual team offsite
• Relocation assistance