naukri
Customer Success Associate
Zopreneurs
Dubai, UAE
Senior
2 months ago
Customer Success Associate
Free
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Customer Success Associate
About the Role
Responsible for client communication, project management, and maintaining relationships while ensuring product value and user acceptance testing.
Key Skills for This Role
Customer Success Associate
Full Job Posting
Responsibilities Under Active Clients
- Will be involved in the scope of work definition process for every new project.
- Liaising with the technical team to get updates on the progress of the product implementation.
- Maintaining a detailed and accurate record of all clients details and communications.
- Communicating with the clients on a daily basis regarding the progress of the implementations of the product.
- Be the clients representatives and liaises with the technical team to ensures the clients gets the best value out of the product.
- Ensuring to respond to clients queries in a professional and timely manner.
- Providing clients with relevant informations on the products and services offered by the company.
- Train the clients on the product during handover as well as support the clients once the product has been handed over.
- Responsible for Users Acceptances Testing (UAT), after product implementations has been completed.
- Performing on-site visits to the client.
Responsibilities Under Passive Clients
- Maintaining long-lasting business relationships with clients.
- Visit the clients once as a month.
- Maintain constant communications with the clients and resolves clients queries & issues which will help in developing new business & scope of work.
Others
- Location: Sheikh Zayed Road ( Opposite of Dubai Future Museum)
- Working Hours: Monday to Saturday (8 am to 5 pm)
Required Skills
- Business process mapping
- Project scoping & requirements gathering
- Project management
- Understanding of Business Applications and their functions (CRM, Books, Campaigns, Analytics, etc)
- Client engagement & communication
- Team management
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