Customer Success Associate

Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine

Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals

Assist in forecasting retention and growth through accurate health scoring and reporting

Prepare and support business reviews by gathering usage data, outcomes, and operational insights

Create and maintain enterprise-level reporting to help customers understand value and ROI

Surface customer feedback and trends to internal teams to inform product improvements

Partner with Sales, Implementation, and Marketing teams to support go-to-market initiatives and customer handoffs

Assist with expansion motions and customer advocacy efforts

Help ensure a seamless customer experience across the post-sale journey

Support customer education through training materials, documentation, and best-practice resources

Assist in onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives

Help customers understand and adopt new features and enhancements

Compensation Information: $75,000 - $85,000 The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package. Work Location Expectation: This position is based out of our San Francisco, Chicago, Salt Lake City or New York offices. Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis. Cool Company Benefits: - A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees) - Competitive & Fair Pay - Maternity & paternity leave (for full-time employees) - Short & long-term disability - Opportunity to learn from a dedicated leadership team - Top-of-the-line company swag Privacy Policy Notice Filevine will handle your personal information according to what’s outlined in our Privacy Policy. Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using " filevine.com ". Other addresses reaching out are not affiliated with Filevine and should not be responded to. Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]