Customer Success Associate

Role overview

Responsibilities

• Learn IN-Gauge and supported property management systems through internal training during the first 90 days.
• Coordinate data tickets among clients, the data team, and consultants; request missing location and product metrics data and help address user errors.
• Recognize property successes, maintain property names and access assignments, and review France and Europe invoices for accounts receivable.
• Support customer certification and hotel succession plans; promote platform use, forecasting, logins, goals, and incentive meetings.
• Collaborate with regional and global colleagues and cover client champion sessions when consultants are unavailable.

Travel and location

• The candidate should be based in Dubai.
• Occasional travel to local regional clients may reach 20% of the time; client site visits may be offered.

Desired skills and experience

• A bachelor's degree is preferred.
• B2B customer support experience and SaaS experience are desired; technological proficiency is requested.
• Strong listening, questioning, written, verbal, and cross-audience communication skills are desired.
• Self-motivation, problem-solving, critical thinking, flexibility, and effective collaboration are desired.
• Fluency in English and an Eastern European language.