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Customer Success Associate

Thrive Global
Remote, USA
Full-time
Entry
Remote
USD 75000-85000 yearly / year
Discovered 2 weeks ago
CodaLooker

Full Job Posting

Compensation

  • Base compensation for this role will likely fall in the $75,000-$85,000 range.
  • Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.
  • Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.
  • Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.
  • Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.
  • Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 230 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com .

Requirements

  • Bachelor’s degree from an accredited college or university required
  • Strong communication, analytical, problem-solving, and project management skills
  • Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (Powerpoint, Excel)
  • Working knowledge of other data and/or customer management tools like Coda and Looker is a plus
  • Experienced in coordinating multiple events and schedules with precision and in a timely manner
  • Comfortable communicating with executives both internally and externally
  • A track record of building trust amongst peers to help deliver exceptional client-facing experiences
  • Equipped with an exceptional ability to prioritize, manage time and anticipate needs.
  • A history of organizational excellence and a desire to continuously evaluate and improve existing processes.
  • Comfortable receiving and providing compassionately direct feedback
  • Passionate about changing how we work and live
  • Passion for customer success
  • Problem-solving mindset and entrepreneurial spirit
  • You are detail-oriented, energetic, and excel at being helpful to both customers and colleagues.
  • You have experience with managing multiple calendars in various time zones and are comfortable scheduling at a global level.
  • You love the fast pace and excitement of a high-growth environment.
  • You’re obsessed with organization, meeting project deadlines, and delivering high-quality customer interactions.
  • You’re someone who enjoys learning new technologies and has experience working across different web platforms (customer support and project management tools especially!)

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