Customer Success Architect, Public Sector

Key Responsibilities

Qualifications

• 5+ years of experience in Security Operations (SOC), Security Engineering, or Cyber Incident Response within SIEM, SOAR, SOC, and/or XDR/EDR environments
• Public Sector Experience: Demonstrated understanding of federal, state, or defense agency IT environments, procurement workflows, and public sector compliance frameworks (NIST, FISMA, FedRAMP, CMMC, DoD Cloud Computing SRG).
• Cloud & Infrastructure Proficiency: Familiarity with multicloud technologies (AWS GovCloud, Azure Government, GCP) and public sector cloud security use cases
• Technical Scripting: Proficiency in scripting with Python and/or JavaScript for API integrations and security orchestration automation
• Stakeholder Management & Relationship Building: Proven capability in customer-facing roles, managing public sector technical stakeholders, building strong inter-agency relationships, and communicating complex cybersecurity concepts to diverse audiences
• Agility & Execution: Ability to thrive in a fast-paced environment, managing multiple priority agency initiatives under pressure

Preferred Qualifications

• Advanced Domain Experience: Experience with Attack Surface Management (ASM), Cloud Native Application Protection Platforms (CNAPP), or Zero Trust Network Access (ZTNA) in public sector architectures
• Industry Certifications: CISSP, CISM, CCSP, Palo Alto Networks Certified Network Security Consultant (PCNSC), or Palo Alto Networks Certified Security Automation Engineer (PCSAE).
• Military Experience is a plus
• Compensation Disclosure
• The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
• Our Commitment
• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].
• Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
• All your information will be kept confidential according to EEO guidelines.