Customer Success and Application Trainer (Sonographer)
Role Overview
Support healthcare professionals in adopting clinical imaging AI solutions across radiology, ultrasound, mammography, cardiology, and other imaging modalities.
Connect system deployment with clinical use through onboarding, hands-on training, workflow support, and ongoing customer engagement.
Work with clinicians, hospital IT teams, sales teams, technical teams, vendors, and OEM partners.
Key Skills for This Role
Full Job Posting
About the role
Support healthcare professionals in adopting clinical imaging AI solutions across radiology, ultrasound, mammography, cardiology, and other imaging modalities.
Connect system deployment with clinical use through onboarding, hands-on training, workflow support, and ongoing customer engagement.
Work with clinicians, hospital IT teams, sales teams, technical teams, vendors, and OEM partners.
Location and travel
- The role involves travel across the UAE, Saudi Arabia, and other GCC markets.
Key responsibilities
- Deliver post-deployment application training to radiologists, cardiologists, and sonographers; create training programs, guides, and onboarding documentation.
- Support go-live and post-installation activities, assess customer-site workflows, and tailor training.
- Handle post-sale clinical queries, escalate technical issues, and follow through on resolution.
- Monitor customer adoption and satisfaction; identify and address barriers to effective use.
- Support demonstrations and proof-of-concept sessions; gather customer feedback for product improvement and business development.
- Stay current on product updates, clinical features, and integrations; coordinate training and best practices with vendors and OEM partners.
Required qualifications and skills
- Bachelor's degree in Sonography or a related clinical field.
- At least 2 years of experience in clinical applications, training, or customer success within healthcare technology or medical imaging.
- Hands-on experience with one or more of ultrasound systems, echocardiography, breast/thyroid imaging, AI diagnostic solutions, RIS/PACS, or similar healthcare IT platforms.
- Understanding of clinical imaging workflows and strong communication, presentation, and interpersonal skills.
- Willingness to travel across the UAE, Saudi Arabia, and other GCC markets as required.
Preferred qualifications
- Previous sonographer or ultrasound applications trainer experience.
- Familiarity with AI-assisted diagnostic tools in radiology or cardiology, including mammography AI, lung nodule detection, or cardiac AI.
- Healthcare IT distributor, OEM, or medical device company experience; Arabic proficiency; valid driving licence.
- Certification or formal training in instructional design, e-learning, or clinical education.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career