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jazzhr

Customer Success Advocate, EV

Labelmaster
Chicago, USA
Full-time
Entry
Hybrid
USD 22-26 hourly
Discovered 1 months ago

Full Job Posting

  • Does not want to work in Corporate America
  • Wants to make a difference every day at work
  • Wants to have true work/life balance
  • Loves to learn new things
  • Has ideas on how to make things better
  • Health Insurance

• Dental & Vision Insurance

  • Life Insurance

• Medical & Childcare Flexible Spending Accounts

  • Education Assistance
  • 401(k) with Matching
  • Fitness Bank

• Pre-tax Transit Program

  • PTO Bank
  • Paid Holidays

• Referral Bonus Program

  • Competitive wage ($22 - $26 hourly)
  • Hybrid Position
  • This position manages Electronic Vehicle, Product Recall, Specialized based customer channels, and excellent customer service. Our EV team requires familiarity with technical processes, fast data entry skills, diligence within complex software applications and excellent communication.
  • Being physically present at the worksite when required.
  • Manages and supports EV and Specialized customer program order-based channels.
  • Understanding complex product applicability information, such product to vehicle compatibilities
  • Meets and exceed metrics for: Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time – call and after-work), AR (abandoned Rate), Conversion Rate (CR) Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints Escalating inquiries according to their urgency
  • Number of calls handled, ASA(Average Speed of Answer), AHT(Average Handle Time – call and after-work), AR (abandoned Rate), Conversion Rate (CR)
  • Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints
  • Escalating inquiries according to their urgency
  • Works with internal partners, Operations, Logistics , Sales, Project Management, Marketing, Product Management, and Project Management address Customer Opportunities, sales quotes, and concerns.
  • ISO compliance and support
  • Take responsibility for the safety of self and others at all times.
  • Take responsibility to eliminate accidents, injuries & hazards at all times.
  • Observe and act in accordance with all applicable laws & regulations & company policies.
  • Other duties/projects as assigned.
  • Reasoning ability
  • Ability to work overtime.
  • Basic math skills
  • Excellent critical thinking skills
  • Excellent time management skills
  • Solid writing skills
  • Organization ability
  • Ability to prioritize
  • Basic knowledge of MS Office
  • Problem resolution and triage experience
  • 1-3 years of Customer service experience
  • MS Office Suite Experience required
  • CRM Experience
  • EV/Automotive parts supply chain experience preferred.
  • MS Office skills
  • Good keyboarding skills
  • Power BI report consumption skills optional
  • Dynamics 365
  • Highly initiative-taking, able to engage and motivate Team members positively.
  • Detailed and Customer Satisfaction-oriented
  • Excellent written and oral communication skills
  • Ability to present ideas in a business-friendly and user-friendly language.
  • Strong collaborative skills
  • Comfortable working in a fast-paced, collaborative environment.
  • Able to prioritize among competing priorities.
  • Proactive
  • Self-motivated
  • Outgoing & enthusiastic
  • Courteous
  • Dependable
  • Sitting
  • Lift and/or moving materials up to 10 lbs.
  • Carrying up to 10 lbs.
  • Visual acuity
  • Reaching with hands and arms
  • Talking clearly
  • Hearing
  • Use hands to finger, handle or feel objects, tools, or controls.
  • Repetitive motions
  • Reaching
  • Bending
  • Standing
  • Climbing
  • Crouching
  • Indoor work environment
  • Ambient room temperatures
  • Lighting & traditional office equipment as found in a typical office environment.
  • None

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