Customer Success Account Manager - Public Sector

Build trusted advisor relationships with customer executives, leaders, and decision makers.

Develop and own strategic Customer Success Plans aligned with customer business priorities.

Advance customer adoption, consumption growth, renewal success, and business value realisation.

Identify customer risks and blockers early and lead mitigation efforts.

Lead programme reviews, executive business discussions, and customer success governance.

Manage escalations and complex delivery situations while maintaining customer trust and confidence.

Bachelor's degree in Business, Technology, Computer Science, or a related field, or equivalent experience. 4+ years of experience in Customer Success, Consulting, Solution Delivery, Practice Management, Portfolio Management, or customer-facing technology roles.

engaging with senior customer stakeholders and executive leaders.

Demonstrated ability to lead complex customer programmes and cross-functional teams.

leading digital transformation programmes within enterprise organisations.

in Public Sector, Government, Health, Education, Financial Services, or Enterprise industries.

managing strategic accounts and influencing executive decision-making.

NV-1 clearance is preferred.