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Customer Success Account Manager

Redpoint Global Inc.
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 85000-115000 yearly / year
Discovered 3 weeks ago
ClaudeCopilotGeminiSigmaTableauPower BI

Full Job Posting

Requirements

  • Candidates should have 3–5 years of experience in a similar role and demonstrated success in:
  • Managing a book of enterprise and mid-market accounts with measurable retention and renewal results
  • Engaging senior stakeholders (including executive sponsors) at enterprise customers — building account roadmaps, multi-threading across stakeholders, and advocating for the customer internally
  • Leading renewal conversations
  • Orchestrating cross-functional teams (Sales, Services, Support, Product) to deliver for the customer
  • Operating independently — planning, prioritizing, and driving your book of business with minimal oversight
  • Candidates with existing knowledge and experience in the following key areas are encouraged to apply:
  • Data readiness and data quality, Identity Resolution / Customer Data Integration, Customer Data Platform (CDP), preparing and governing data for AI and machine-learning use cases, Marketing Campaign Management, Customer Engagement, Omnichannel Marketing & Personalization
  • The following skills are helpful, but not required:
  • AI tools (Claude, Copilot, Gemini)
  • BI tools (Sigma, Tableau, Power BI, etc.)
  • Cloud-based hosting, such as Microsoft Azure or Amazon Web Services (AWS)
  • Microsoft Excel, Microsoft PowerPoint, and HubSpot
  • Our ideal person will want to work in a growing, fast-moving environment, where we value: a drive to complete the job; clear and open communication; a self-starting energetic team; and customer delight.
  • Job Type: Full-time
  • Education:
  • Bachelor's (Required)
  • Experience:
  • Customer Success or Account Management: 3–5 years (Required)
  • Marketing Technology: 3 years (Preferred)
  • Business Consulting: 3 years (Preferred)
  • Data management, data quality, or identity resolution: 3 years (Preferred)
  • Project Management: 3 years (Preferred)
  • Work Location:
  • Remote (USA)
  • Salary Range - 85K-115K

Benefits

  • Competitive Medical, Dental, and Vision Insurance
  • Flexible leave policy – take the time you need, when you need it
  • 10 company-paid holidays
  • Must be able to work for any US employer – Redpoint is not able to offer sponsorship at this time.

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