Customer Solutions Specialist

Qualifications

• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
• Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
• Valid driver’s license and ability to qualify for and maintain fleet vehicle.
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
• 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
• Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
• Strong communication and interpersonal skills
• Demonstrated ability to influence others, including internal peers, through knowledge.
• Strong computer aptitude required including understanding of Windows and internet browsers.