Customer Solutions Engineer
Skills
About This Role
Bevatel
is a leading Saudi company specializing in innovative cloud-based contact center systems and unified communication solutions.
With over 10 years of experience and full licensing in Saudi Arabia, Bevatel provides businesses with advanced tools to manage calls, messages, and customer interactions seamlessly through a single smart platform.
Our offerings include Cloud Call Center systems, WhatsApp Business API integration, AI-driven customer support tools, and comprehensive integrations with CRMs and business management systems.
Headquartered in Saudi Arabia, with additional offices in Bahrain, Egypt, Kuwait, Qatar and the UAE, Bevatel is a key enabler of digital transformation in line with Saudi Vision 2030.
Role Description
Customer Solutions Engineer (Pre-Sales / Technical Architect) – KSA
We’re looking for a
technical powerhouse based in KSA
to join our growth team!
As our Customer Solutions Engineer, you’ll architect seamless, scalable solutions across
VoIP, Avaya, CUCM, omnichannel messaging, and CRM integrations
.
What You’ll Do
- Lead
- technical discovery
- sessions with clients and uncover infrastructure & pain points.
- Design
- custom communication workflows
- : VoIP (SIP/PBX), Avaya, CUCM, WhatsApp API, SMS, and CRM systems.
- Build and present
- demos and PoCs
- for technical and business stakeholders.
- Prepare
- RFP responses & high-level architecture diagrams
- .
- Feed market insights to the product team to stay ahead of contact center trends.
What You Bring
- 3+ years in
Pre-Sales / Solutions Architecture
- in Telecom, CPaaS, or UCaaS.
- Hands-on experience with
Avaya, Cisco CUCM, PBX gateways
- , and
- STC/KSA telecom providers
- .
- Strong grasp of
- VoIP protocols
- (SIP, RTP) and cloud-based PBX systems.
- Experience with
WhatsApp Business API, SMS, APIs, Webhooks
- , and CRM integrations (Salesforce, HubSpot, Zoho).
- Deep understanding of
- omnichannel contact centers
- , IVR flows, routing logic, and chatbot integration.
- Ability to explain complex technical concepts to
- CEOs and Network Engineers alike
- .
- **Must be located in KSA, hold a transferable IQAMA, and have a car for onsite visits.**
Why Join Us
- Work on cutting-edge CPaaS and UCaaS solutions.
- Solve challenging integration problems across multiple channels.
- Be part of a fast-growing, innovative team in KSA.
Location
- KSA only
- **Type:**
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