Customer Solutions Architect

POSITION INFORMATION

JOB DESCRIPTION

KEY RESPONSIBILITIES

• Lead solution design, validation, implementation, and lifecycle support for complex customer technology solutions.
• Translate customer, business, and technical requirements provided through the VP of Customer Solutions into scalable, secure, and maintainable solution designs.
• Provide technical leadership throughout the solution lifecycle, from design through implementation and support.
• Design architectures spanning applications, APIs, integrations, databases, cloud services, and distributed systems.
• Create prototypes, reference implementations, and proofs of concept to validate proposed solutions.
• Lead troubleshooting, root-cause analysis, performance assessment, and resolution of customer and production issues.
• Conduct and participate in architecture, design, and code reviews to ensure quality, security, scalability, and maintainability.
• Establish and promote solution architecture, engineering, testing, and documentation standards.
• Collaborate closely with the VP of Customer Solutions and with sales, product, architecture, engineering, QA, DevOps, infrastructure, and other internal stakeholders.
• Develop solution options and tradeoffs, and recommend architecture and implementation approaches to the VP of Customer Solutions and delivery teams.
• Guide delivery teams and support knowledge transfer throughout the engagement.
• Guide solution handoff and support deployments, upgrades, migrations, integrations, and production releases.
• Identify modernization opportunities that improve performance, reliability, scalability, security, and business value.
• Define validation criteria and support automated unit, integration, and regression testing as appropriate.
• Recommend CI/CD and DevOps practices that improve solution quality and deployment efficiency.
• Define operational requirements for availability, reliability, observability, performance, and supportability.
• Create and maintain technical content for solution proposals, architecture diagrams, specifications, implementation plans, and operational documentation.
• Evaluate technologies, products, and integration approaches for customer, business, and technical value.
• Ensure solution designs and delivery activities comply with customer and organizational security, privacy, compliance, and IT governance requirements.
• Support the VP of Customer Solutions in customer meetings and escalations as needed, and participate in incident management, problem management, and continuous improvement initiatives.
• Follow applicable policies, procedures, and work instructions.
• Support department and continual improvement objectives.
• Execute all other duties as assigned.

PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS

• This position is expected to meet the following expectations:
• Customer Focus – Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders.
• Accuracy and Attention to Detail – Completes work accurately, thoroughly, and in accordance with established procedures and requirements.
• Communication – Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management.
• Organization and Time Management – Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines.
• Teamwork and Collaboration – Works cooperatively with others and contributes to a positive, respectful, and productive work environment.
• Accountability – Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns.
• Problem Solving – Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary.
• Professionalism – Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations.
• Quality and Compliance – Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation.
• Continuous Improvement – Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance.
• Confidentiality and Integrity – Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment.

WORK ENVIRONMENT

Travel Requirements: A

• s needed

QUALIFICATIONS & COMPETENCE

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent professional experience preferred.

Experience

Knowledge & Skills

• Experience with modern application frameworks such as .NET, Spring Boot, React, Angular, or Node.js.
• Strong understanding of CI/CD and DevOps practices.
• Automated testing
• Application performance optimization
• System integration
• Secure solution design and delivery
• Solution architecture and application design
• Application engineering and technical prototyping
• Object-oriented programming
• REST APIs and web services
• SQL and database design
• Cloud technologies
• Microservices and distributed systems
• Git and source control
• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud .
• Microsoft Office Products
• This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change.
• We are an Equal Opportunity employer, including individuals with disabilities and protected veterans.
• Targeted Salary: $85,000-$110,000
• Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Remote Capability