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Customer Solutions Apprentice

Rhenus Group
Manchester, GBR
Full-time
Intern
Onsite
Discovered 3 weeks ago
excel

Full Job Posting

What You Bring:

  • Main duties you will work towards:
  • Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
  • Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
  • Monitor and maintain service level agreements and client KPIs.
  • Proactively communicate with clients regarding shipment status, service changes, or delays.
  • Handle customer enquiries, complaints, and escalations professionally and promptly.
  • Identify opportunities to improve service quality as well as establish potential for growth.
  • Support the onboarding of new clients and ensure a smooth transition.
  • Support with customer site visits, teams meetings, and regular communication over the telephone.
  • What you bring Skills and Experience:
  • A basic understanding or strong interest in freight forwarding, with a willingness to learn about road freight operations and logistics processes.
  • Strong communication skills, with the ability to build positive relationships.
  • Good problem-solving ability, showing initiative to resolve customer queries and support operational teams.
  • Effective time management skills, with the ability to prioritise tasks
  • A customer-focused mindset, with a genuine desire to provide excellent service and support customer needs.
  • Ability to work independently and as part of a team, with a proactive approach to learning.
  • What you bring: Specific Systems Knowledge:
  • Time management.
  • Communication.
  • IT skills inclusive of Microsoft Excel.
  • Attention to detail.
  • What you bring: Qualifications:
  • GCSE or equivalent in English and Math
  • Customer service or freight experience

Qualifications

  • Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
  • Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
  • Monitor and maintain service level agreements and client KPIs.
  • Proactively communicate with clients regarding shipment status, service changes, or delays.
  • Handle customer enquiries, complaints, and escalations professionally and promptly.
  • Identify opportunities to improve service quality as well as establish potential for growth.
  • Support the onboarding of new clients and ensure a smooth transition.
  • Support with customer site visits, teams meetings, and regular communication over the telephone.
  • A basic understanding or strong interest in freight forwarding, with a willingness to learn about road freight operations and logistics processes.
  • Strong communication skills, with the ability to build positive relationships.
  • Good problem-solving ability, showing initiative to resolve customer queries and support operational teams.
  • Effective time management skills, with the ability to prioritise tasks
  • A customer-focused mindset, with a genuine desire to provide excellent service and support customer needs.
  • Ability to work independently and as part of a team, with a proactive approach to learning.
  • Time management.
  • Communication.
  • IT skills inclusive of Microsoft Excel.
  • Attention to detail.
  • GCSE or equivalent in English and Math
  • Customer service or freight experience

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