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Customer Solutions Apprentice

Rhenus Group
Bradford, GBR
Full-time
Intern
Onsite
Discovered 3 weeks ago
excel

Full Job Posting

What You Bring:

  • Main duties:
  • Maintain a polite, positive, and professional attitude when dealing with customers.
  • Assist in responding to customer enquiries through phone, email, and online systems.
  • Support the team in ensuring customers receive timely updates on their shipments.
  • Help acknowledge and record customer feedback or complaints for senior staff to review.
  • Learn how to process customer orders and input data accurately into internal systems.
  • Assist with arranging collections or deliveries under supervision.
  • Support the team in keeping customer portals and internal records up to date.
  • Help gather PODs and other documentation required by clients.
  • Develop an understanding of Rhenus products, services, and basic logistics processes.
  • Gain introductory knowledge of customs requirements, documentation, and broker processes.
  • Shadow experienced team members to learn how to handle customer accounts and enquiries.
  • Participate in training to build confidence in problem‐solving and communication.
  • Work closely with colleagues across departments to support smooth operations.
  • Share any issues, delays, or unusual customer requests with supervisors promptly.
  • Contribute to a positive team environment and assist others when tasks are complete.
  • What you bring:
  • A willingness to learn and ask questions.
  • Strong attention to detail and a careful approach to data entry.
  • A friendly, helpful attitude when dealing with customers and colleagues.
  • Reliability, punctuality, and a commitment to completing tasks on time.
  • An interest in logistics, customer service, and developing professional skills.
  • Strong Word and Excel skills.
  • Math’s and English GCSE

Qualifications

  • Maintain a polite, positive, and professional attitude when dealing with customers.
  • Assist in responding to customer enquiries through phone, email, and online systems.
  • Support the team in ensuring customers receive timely updates on their shipments.
  • Help acknowledge and record customer feedback or complaints for senior staff to review.
  • Learn how to process customer orders and input data accurately into internal systems.
  • Assist with arranging collections or deliveries under supervision.
  • Support the team in keeping customer portals and internal records up to date.
  • Help gather PODs and other documentation required by clients.
  • Develop an understanding of Rhenus products, services, and basic logistics processes.
  • Gain introductory knowledge of customs requirements, documentation, and broker processes.
  • Shadow experienced team members to learn how to handle customer accounts and enquiries.
  • Participate in training to build confidence in problem‐solving and communication.
  • Work closely with colleagues across departments to support smooth operations.
  • Share any issues, delays, or unusual customer requests with supervisors promptly.
  • Contribute to a positive team environment and assist others when tasks are complete.
  • A willingness to learn and ask questions.
  • Strong attention to detail and a careful approach to data entry.
  • A friendly, helpful attitude when dealing with customers and colleagues.
  • Reliability, punctuality, and a commitment to completing tasks on time.
  • An interest in logistics, customer service, and developing professional skills.
  • Strong Word and Excel skills.
  • Math’s and English GCSE

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