Customer Solution Engineer - Major Projects

Job Description

Responsibilities And Key Activities

• Collaboration with sales:
• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard
• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
• Select the correct product platform on which to make the offering
• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
• Solution planning – Costing:
• Responsible for correct APF solution costs
• Involves CSE Engineer and system to understand the cost for integrations.
• Involves Supply Line, installation, and project management to understand the materials
• Solution planning – Specs:
• Coordinates specification creation
• Performs initial and revised non-standard energy calculations
• Performs traffic analyses
• Accountable for technical feasibility checking
• Solution planning – Availability and lead times
• Coordinates solution lead times from Supply Line and local sourcing
• Solution planning – Installability
• Ensures that the proposed solution can be installed
• Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases
• Solution planning – Maintainability
• Ensures that the proposed solution fulfills the customer’s product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
• Solution planning – Compliance
• Ensures that the proposed solution fulfills local codes, regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned solution complies with KONE engineering policy
• Key tasks in the KONE Delivery process
• Accountable for the creation of full shop L/O drawings or Installation layouts
• Accountable for corporate material order engineering
• Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
• Coordinates the work of all involved CSE Engineers and Specialists
• Proposes change order (variations and add works) sales opportunities to Project Managers
• Accountable for understanding the variance between the design of the site versus the reality of the site
• Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
• Performs technical submittal documentation
• Accountable for material sample ordering
• Handles SAP Milestone management accurately
• Identifies Request for information (RFI) whenever applicable
• Coordinates with Sourcing the approval related to third-party supplier ordering and samples
• May participate in customer meetings if technical solution-related topics are required to be discussed.
• Are you the one?
• Minimum Bachelor’s degree in Engineering or another relevant field, or several years’ experience in elevator business field operations
• Minimum 5 years of relevant engineering experience in elevator business field operations
• Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
• Understanding of new construction and building modernization processes in the industry and at KONE.
• *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
• Sustainability is an integral part of our culture and the daily practice.
• We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
• In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
• Read more on
• ***www.kone.com/careers***

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