Customer Services
Skills
About This Role
Job Description
- As we are in the exploration phase of a new project opportunity with MOPH, I am looking forward to your assistance in sharing suitable CVs from the recruitment pipeline to meet the following criteria/ details
- Qatari nationality, or Children of Qatari women, or born in Qatar (speak Qatari accent)
- Working in a customer service position in MOPH
• Bilingual (Arabic/ English)
- High school and/ or above
- Willing to work in a shift-based environment
- flexible with no fixed off days
- Open to both male and female candidates
- Your support in prioritizing and sharing profiles
- , along with the market’s expected salaries that comply with the above requirements, would be greatly appreciated.
- Thank you in advance for your swift response and kind hand.
Responsibilities
- Welcome and assist patients, visitors, and stakeholders in a professional, courteous, and respectful manner.
- Act as the first point of contact at reception desks and service counters within MOPH facilities.
- Provide accurate information related to MOPH services, procedures, requirements, and forms.
- Guide customers through service processes and direct them to the appropriate departments or service channels.
- Register visitors and service requests using approved systems, ensuring data accuracy and confidentiality.
- Handle inquiries, complaints, and feedback professionally, and escalate complex cases in accordance with MOPH protocols.
- Ensure compliance with MOPH policies, procedures, service standards, and customer privacy regulations.
- Coordinate with internal departments to ensure timely service delivery and issue resolution.
- Support special customer needs, including elderly people, people of determination, and urgent health-related cases.
- Adhere to government ethics, confidentiality requirements, and health & safety guidelines.
- Participate in training programs, service quality initiatives, and performance improvement activities.
- Record and report service statistics, customer feedback, and daily operational issues as required.
Qualifications
- Qatari nationality, son of a Qatari mother, or born in Qatar with a fluent Qatari accent
- very good communication in English
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