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Customer Services Administrator

Rhenus Group
Bradford, GBR
Full-time
Mid
Onsite
Discovered 3 weeks ago
excel

Full Job Posting

What You Bring:

  • Main duties:
  • Develop an understanding of Rhenus products, services, and basic logistics processes.
  • Handle inbound customer queries via phone, email, or portals
  • Process orders, amendments, and cancellations
  • Provide clear, accurate updates on orders, deliveries, or service issues
  • Monitor order progress and flag risks early
  • Manage expectations professionally and proactively
  • Build trust through consistent, solution-focused communication
  • Investigate service failures, delays, or discrepancies
  • Liaise with operations, warehouse, transport, and planning teams
  • Identify root causes and propose corrective actions
  • Escalate issues appropriately when needed
  • Maintain accurate customer records and system updates
  • Ensure documentation is complete and compliant

What you bring:

  • Strong attention to detail and a careful approach to data entry.
  • A friendly, helpful attitude when dealing with customers and colleagues.
  • Empathy and professionalism
  • Reliability, punctuality, and a commitment to completing tasks on time.
  • Clear communication skills
  • An interest in logistics, customer service, and developing professional skills.
  • Strong Word and Excel skills.
  • Math’s and English GCSE

Qualifications

  • Develop an understanding of Rhenus products, services, and basic logistics processes.
  • Handle inbound customer queries via phone, email, or portals
  • Process orders, amendments, and cancellations
  • Provide clear, accurate updates on orders, deliveries, or service issues
  • Monitor order progress and flag risks early
  • Manage expectations professionally and proactively
  • Build trust through consistent, solution-focused communication
  • Investigate service failures, delays, or discrepancies
  • Liaise with operations, warehouse, transport, and planning teams
  • Identify root causes and propose corrective actions
  • Escalate issues appropriately when needed
  • Maintain accurate customer records and system updates
  • Ensure documentation is complete and compliant
  • Strong attention to detail and a careful approach to data entry.
  • A friendly, helpful attitude when dealing with customers and colleagues.
  • Empathy and professionalism
  • Reliability, punctuality, and a commitment to completing tasks on time.
  • Clear communication skills
  • An interest in logistics, customer service, and developing professional skills.
  • Strong Word and Excel skills.
  • Math’s and English GCSE

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