Customer Service Technician
Key Skills for This Role
Full Job Posting
- Process customer quotes accurately and efficiently.
- Handle order entry and order processing activities.
- Serve as a primary customer facing contact.
- Utilize Salesforce and SAP daily to manage customer and order data.
- Supports manufacturing customers.
- Works as part of a centralized customer service team.
- All team members perform similar functions (quoting and ordering), promoting cross training and coverage.
- Analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
- Focus on quote processing and order entry/processing for manufacturing customers. The role supports business operations through accurate data entry, customer communication, and system utilization, primarily working within Salesforce and SAP.
• High School Diploma Required
- 1+ years of experience in product and/or customer service
- 1+ years of experience in using Microsoft Office suite, including Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner.
- Provide first-class customer service & support by e-mail and phone.
- Ability to handle multiple tasks in an efficient and professional manner.
- Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
- Some mechanical aptitude and knowledge of our products
- Bachelor’s degree in Business, Marketing, or Technical related field is preferred
- SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.
- This position will be based at either our Bentleyville, PA or Quincy, IL office, depending on the candidate selected.
- Travel is limited to rare circumstances only.
About Ingersoll Rand
Provider of mission-critical flow creation and industrial solutions.
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