Customer Service Support Specialist

About This Role

About Us

Infinite IT Solutions is a global provider of compliance, digital transformation, and data automation services. We specialize in e-invoicing, e-signature, e-archiving, and tailored workflows, helping businesses achieve regulatory compliance and operational efficiency.

We are looking for a motivated Customer Service Support Specialist to join our team and provide technical and operational assistance across our products and services. This role offers a great growth opportunity, with structured training and mentorship from senior support and project team members.

About the Role

As a Customer Service Support Specialist, you will be responsible for assisting clients with inquiries, troubleshooting technical issues, and maintaining accurate records of support activities. You will also contribute to internal process improvements and support operations teams as needed. This is a development-focused role, designed for someone who can grow into project, support, or business-facing responsibilities over time.

Key Responsibilities

• Handle inbound and outbound client calls and email inquiries.
• Assist clients with technical issues, including software installation, VPN, and antivirus setup.
• Conduct online walkthroughs and training sessions for clients.
• Maintain and update CRM, service desk, and ticketing systems.
• Generate reports, dashboards, and perform basic data analysis.
• Collaborate with the support team to resolve issues efficiently and escalate when necessary.
• Assist with system and process maintenance and participate in onboarding and training of new processes.
• Maintain accurate records of client interactions and support tasks in company systems.
• Contribute to process improvements and cross-functional support initiatives.

Candidate Requirements

• Proficient in MS Office applications.
• Fluent in English (Arabic is a plus).
• Computer-savvy, with experience installing and configuring software and basic troubleshooting.
• Experience in customer service or training, both face-to-face and online.
• Familiarity with CRM, service desk, and ticketing systems.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Strong communication, interpersonal, and problem-solving skills.
• Experience with SQL/database management is preferred.
• Willingness to learn new products and processes and participate in cross-functional projects.
• Valid UAE work visa and available for immediate start.

What We Offer

• Attractive compensation package with growth potential.
• Structured training and mentorship program with senior support and project managers.
• Hybrid work model after onboarding.
• Opportunity to gain experience in digital transformation and compliance solutions.
• Career growth potential into project, support, or business roles within the organization.

Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person