{bc}
Apply
paradox

Customer Service Supervisor - Full Time

Whole Foods Market
Westport, USA
Full-time
Entry
Onsite
USD 18-30.2 hourly
Discovered 1 months ago

Full Job Posting

Job Responsibilities

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

  • 12+ months retail experience

Physical Requirements And Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures 90 degrees Fahrenheit
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Whole Foods Market

Bakery Team Member (Service Counter) - Full Time

Ottawa, CAN

Discovered TodayFull-time

Cake Decorator - Full Time

Vancouver, CAN

Discovered 2 days agoFull-time

Prepared Foods Cook / Food Production - Full Time

Victoria, CAN

Discovered 2 days agoFull-time

Prepared Foods Venue Production Team Member (Deli / Culinary Prep) - Full Time

Victoria, CAN

Discovered 2 days agoFull-time

Prepared Foods Production Team Member (Deli / Culinary Prep) - Part Time

San Francisco, USA

Discovered 1 weeks agoPart-time

Overnight Stocking Supervisor - Full Time

, USA

Discovered 1 weeks agoFull-time

Prepared Foods Dishwasher - Part Time

Tigard, USA

Discovered 1 weeks agoPart-time

Overnight Grocery Team Member (Stocker, Inventory, Receiving) - Full Time

Upper Arlington, USA

Discovered 1 weeks agoFull-time