Customer Service Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC. Job Responsibilities: Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
Key Skills for This Role
Full Job Posting
Job Summary
Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC.
Job Responsibilities
- Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
- Monitor daily team performance, identify areas for improvement, and implement corrective actions.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Develop and implement customer service policies, procedures, and best practices.
- Conduct regular team meetings, training sessions, and performance reviews.
- Analyze customer feedback and data to identify trends and recommend service enhancements.
- Collaborate with other departments to ensure seamless customer experiences.
- Maintain accurate records of customer interactions and team performance.
- Ensure adherence to company policies and regulatory requirements.
Job Qualifications:**
- Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and practices.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced and dynamic environment.
- High school diploma or equivalent required; Bachelor's degree preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Global Blue
Customer Relationship Manager (KSA)
الرياض, KSA
· Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue. · Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance. · Track merch
Account Executive Sell Out
جدة, KSA
What you will do. A glimpse in your role: You will join the local sales organization and play a key role in developing and expanding our customer portfolio . This includes both growing business with existing retailers an
Account Executive Sell Out
جدة, KSA
What you will do. A glimpse in your role: You will join the local sales organization and play a key role in developing and expanding our customer portfolio . This includes both growing business with existing retailers an
Sales Account Manager
Jeddah, KSA
The ideal candidate will lead the account development and penetration strategy for assigned customers or regions. They should be skilled at building and maintaining relationships with clients and work to provide exceptio