Customer Service Supervisor
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Key skills for this role
About the Role
**We're Hiring: Customer Service Supervisor (UAE National)** **š Location:** Dubai, UAE **š„ Company:** Dubai Camel Hospital **š¦šŖ Position:** Open to UAE Nationals Only **š¼ Employment Type:** Full-Time **Join Our Team** Dubai Camel Hospital is seeking a dedicated and customer-focused **Customer Service Supervisor (UAE National)** to lead our front-line customer service team. This role is ideal for an experienced professional who is passionate about delivering except
Key Skills for This Role
Full Job Posting
We're Hiring: Customer Service Supervisor (UAE National)
š Location:
Dubai, UAE
š„ Company:
Dubai Camel Hospital
š¦šŖ Position:
Open To Uae Nationals Only
š¼ Employment Type:
Join Our Team
Dubai Camel Hospital is seeking a dedicated and customer-focused
Customer Service Supervisor (Uae National)
to lead our front-line customer service team.
This role is ideal for an experienced professional who is passionate about delivering exceptional customer experiences while ensuring the smooth operation of reception and patient services.
As the Customer Service Supervisor, you will oversee daily customer service operations, support your team, and ensure that every client receives a professional, welcoming, and seamless experience.
Key Responsibilities
- Supervise the daily operations of the Customer Service and Reception team.
- Ensure the delivery of exceptional customer service to clients and visitors.
- Monitor appointment scheduling, patient registration, and front desk activities.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Support and coach customer service staff to maintain high service standards.
- Develop work schedules and ensure adequate staffing coverage.
- Coordinate with veterinarians, veterinary technicians, nursing staff, and other departments to ensure efficient service delivery.
- Monitor customer satisfaction and recommend improvements to enhance the client experience.
- Prepare operational reports, service metrics, and customer feedback summaries.
- Ensure compliance with hospital policies, quality standards, and confidentiality requirements.
- Assist in implementing customer service initiatives and continuous improvement programs.
- Maintain accurate customer records using the hospital management system.
Qualifications
- UAE National (Family Book required).
- Bachelor's degree in Business Administration, Hospitality Management, Healthcare Administration, or a related field.
- Minimum
- 3ā5 years of experience
- in customer service, front office, or client relations.
- At least
- 1ā2 years of supervisory or team leadership experience
- .
- Excellent communication skills in
- Arabic and English
- (written and spoken).
- Strong leadership, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Experience using CRM or hospital management systems is an advantage.
Preferred Experience
- Previous experience in a hospital, medical clinic, veterinary hospital, hospitality, or government service environment.
- Experience managing front-office operations and handling customer escalations.
- Knowledge of customer service quality standards and performance metrics.
- Experience working in a multicultural environment.
ā¢ Communication & Relationship Building
- Conflict Resolution
ā¢ Time Management & Organization
- Attention to Detail
Why Join Dubai Camel Hospital?
Dubai Camel Hospital is a world-renowned veterinary hospital dedicated to providing exceptional healthcare for camels through advanced veterinary medicine, innovation, and research.
As part of our team, you will contribute to delivering outstanding client service while supporting one of the region's leading veterinary institutions.
What We Offer
- Competitive salary and benefits package.
- Career development and training opportunities.
- Supportive and collaborative working environment.
- Opportunity to work with one of the UAE's leading veterinary healthcare organizations.
- Meaningful career within an organization committed to excellence and innovation.
How To Apply
If you are a motivated
Uae National
with a passion for customer service and leadership, we would love to hear from you.
Please send your updated CV to:
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