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Customer Service Specialist (Tamheer)
Arabius
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 5 days ago
Customer serviceClient onboardingTicket managementComplaint analysisPerformance monitoringCustomer service reporting
Role Overview
Tamheer training position focused on client requests, onboarding, learning progress, and customer-service quality.
Key Skills for This Role
Customer serviceClient onboardingTicket managementComplaint analysisPerformance monitoringCustomer service reporting
Full Job Posting
Training role
Tamheer training position focused on client requests, onboarding, learning progress, and customer-service quality.
Client support and learning journey
- Receive, respond to, and follow up on client requests and inquiries.
- Welcome and onboard new clients and follow up during their first 50 hours.
- Support clients through learning levels, review and correct study plans, and track level transitions.
- Manage tickets and records, resolve issues, and escalate them to relevant parties.
Service quality and reporting
- Monitor performance and quality indicators and prepare reports and recommendations.
- Analyze complaints and feedback to identify recurring causes and service strengths and weaknesses.
- Contribute to customer-service procedure development and improved client experience and service quality.
- Prepare and file customer-service reports and documentation in line with approved procedures.
Requirements
- The position is a Tamheer training role.
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