Customer Service Specialist

Role overview

Key responsibilities

• Serve as the primary client contact for project inquiries, service requests, and general company information.
• Answer questions about engineering services, construction timelines, and project specifications.
• Coordinate with project managers, engineers, and technical teams on client requests and status updates.
• Maintain client records and document interactions in the customer relationship management system.
• Prepare service confirmations, quotations, and follow-up communications.
• Schedule meetings between clients and technical teams.
• Resolve routine concerns and escalate complex issues to the appropriate department or manager.
• Assist with documentation requirements and project paperwork.
• Follow up on pending approvals, documentation, and outstanding requirements.
• Support sales and operations teams with filing and data entry.

Requirements

• At least 2 years of experience in customer service, client coordination, or administrative support; relevant industry experience is preferred.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal English skills; Arabic proficiency is required.
• Organizational skills, attention to detail, and accuracy.
• Ability to manage multiple client requests and prioritize effectively.
• Professional demeanor and a client-focused approach.
• Familiarity with construction or engineering terminology is an advantage.
• A bachelor's degree or diploma in Business Administration, Communications, or a related field is preferred.

Pay

• Pay is SAR 5,000–6,000 per month.

Work location

• Work is in person.