Customer Service Specialist

Overview

Key Responsibilities

• Build and nurture professional relationships with new and existing clients, stakeholders, and business affiliates.
• Address and resolve client issues efficiently by coordinating with counsellors or instructors in charge.
• Gather client feedback, document interactions, and present actionable reports to management.
• Tailor customer interactions to meet specific needs, ensuring a personalized and high-quality service experience.
• Collaborate with management to develop customer service programs that drive business growth and meet targets.
• Identify opportunities for improvement and implement strategies to enhance both onsite and online operations.

Requirements

• Bachelor’s Degree from a recognized university or institute (hospitality, commerce, or a related field preferred).
• Minimum 4 years of experience in a similar customer-facing or client servicing role, with a proven track record.
• Excellent communication skills in English (oral and written) with a pleasing personality.
• Experience working in a multicultural environment.
• Proficiency in customer relationship management (CRM) systems is a plus.
• Strong problem-solving skills and the ability to coordinate effectively.
• Passion for delivering exceptional customer service and driving business results.
• Interested and Qualified candidates are invited to send their CV to recruitment@premiumsolutions.qa with “Customer Service Specialist – Qatar” in the subject line.