Customer Service Specialist

Rensenhouse exists is to work with local manufacturers and those that support them to understand what it is they do, how they do it, and why they do it the way that they do. Then as those facilities want to be faster, safer, or more sustainable, it is our job to combine new technologies, expertise, systems, and services to help those manufacturers achieve their goals and make sure our partners are operating at a level to out produce their competition and the rest of the world. Rensenhouse is looking for people to help make all of this possible and help our customers achieve their goals!

REPORTS TO: Profit Center Manager

Conditions vary based on daily demands and will include office, warehouse, and external environments. Some activities will include lifting, sorting, standing, possible extreme heat/cold conditions based on customer sites. Office time may include sitting for extended periods. Training and customer visits will require some travel.

Answering incoming customer requests by phone, email, and in person walk-ins

Order management and logistics

Writing and delivering complete and accurate quotes

Resolving customer problems

Growing market share with our customer base.

NOTE: This job description is not designed to cover or contain a comprehensive listing of all required activities, duties or responsibilities. Other duties, responsibilities, and activities may be assigned at any time; with or without notice.