Customer Service Specialist

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Customer

Primary point of contact with customer in regards to operational performance (in conjunction with account manager)

Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site

Assist Business Development Manager with account growth strategy

Create / Ensure customer contract requirements are clear, correct and executable

Process

Monitor service levels on site to ensure that performance statistics meet customer and company requirements.

Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)

Champion Continuous Improvement Process initiatives across customer sites

Ensure the transfer of best practices across customer sites

Execution of on-site Customer projects / strategic initiative(s) as assigned by management

High School Diploma, required

Bachelor's Degree, preferred

1-2 years in an administrative or similar role, required

2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.