Customer Service Specialist
Role Overview
The Customer Service Specialist serves as the first point of contact for students, prospective students, visitors, and salon guests. This role provides exceptional customer service by greeting visitors, managing front desk operations, checking clients in and out of the student salon and clinic, scheduling appointments, processing payments, and supporting the daily administrative operations of the campus.
The ideal candidate is organized, personable, and enjoys creating a welcoming experience while supporting both campus operations and the student learning environment.
Full Job Posting
Position Summary
The Customer Service Specialist serves as the first point of contact for students, prospective students, visitors, and salon guests. This role provides exceptional customer service by greeting visitors, managing front desk operations, checking clients in and out of the student salon and clinic, scheduling appointments, processing payments, and supporting the daily administrative operations of the campus.
The ideal candidate is organized, personable, and enjoys creating a welcoming experience while supporting both campus operations and the student learning environment.
Essential Responsibilities
- Greet students, prospective students, visitors, vendors, and salon guests in a professional and welcoming manner.
- Answer and direct incoming telephone calls and respond to general inquiries.
- Schedule salon and clinic appointments while providing exceptional customer service.
- Check clients in and out for student salon and clinic services.
- Process client payments and maintain accurate cash handling procedures.
- Assist clients with retail product purchases and answer general service-related questions.
- Coordinate client flow to support an efficient student salon and clinic experience.
- Assist students and visitors by directing them to the appropriate department or staff member.
- Maintain the reception area and student salon reception desk in a clean, organized, and professional manner.
- Perform general administrative duties, including filing, scanning, data entry, and document preparation.
- Receive, sort, and distribute incoming mail and deliveries.
- Support campus events, orientations, graduation activities, and community events.
- Maintain confidentiality of student and employee information.
- Collaborate with Admissions, Education, Financial Aid, Student Services, and other departments to support campus operations.
- Follow institutional policies and procedures while delivering exceptional customer service.
- Perform other duties as assigned.
Required
Minimum of one year of customer service, receptionist, administrative support, or front office experience.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional appearance and demeanor.
Proficiency with Microsoft Office and general office technology.
Preferred
High school diploma or equivalent.
Experience working in education, healthcare, hospitality, retail, or another customer-focused environment.
Experience with student information systems or CRM software.
Core Competencies
Customer Focus
Communication
Professionalism
Organization & Time Management
Attention to Detail
Collaboration
Adaptability
Problem Solving
Integrity
Positive Attitude
Summary
With over 40 years of experience, Milan Institute is dedicated to helping students develop the skills, knowledge, and confidence needed to pursue rewarding careers. Creating a welcoming, professional, and supportive experience for our students, clients, and guests is an important part of that mission.
As a Customer Service Specialist , you'll be at the heart of the campus experience, serving as a friendly and professional first point of contact for students, clients, and visitors. You'll support front desk and student salon or clinic operations, assist with scheduling and client check-in, process transactions, answer questions, and help ensure every interaction reflects Milan Institute's commitment to exceptional service.
If you're organized, dependable, and enjoy helping people while working in a fast-paced, customer-focused environment, we invite you to join the Milan Institute team.
Why Join Milan Institute?
We value our employees and offer a comprehensive benefits package for eligible employees, which may include:
Medical, dental, and vision insurance
401(k) retirement plan
Paid Time Off (PTO) and paid holidays
Earned Wage Access (On-Demand Pay)*
Employee Referral Bonus Program*
RenewMD Employee Perks – Eligible employees receive exclusive discounts on select aesthetic and wellness services through our affiliated RenewMD medical spa.*
Employee Assistance Program (EAP)
Professional development and ongoing training
Career advancement opportunities across multiple campuses and departments
Employee discounts and other voluntary benefits
*Benefits and perks are subject to eligibility requirements and company policy.
About Milan Institute
Provides short-term career training programs.
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