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Customer Service Specialist

XFactor Talent
Dubai, UAE
fulltime
Mid-Senior
Today
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Key skills for this role

Customer SupportClient RelationsComplaint Resolution
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Full Job Posting

Scustomer & Order Managemen

  • tManage customer accounts and serve as the primary point of contact for order-related inquiries
  • .Process customer purchase orders and convert them into sales orders within the ERP system
  • .Handle customer requests related to product availability, pricing, shipment status, returns, and credits
  • .Monitor order fulfilment and ensure on-time delivery according to agreed lead times
  • .Manage backorders and proactively communicate delays, alternatives, and expected delivery timelines
  • .

Supply Chain Coordinati

  • onCoordinate with Supply Chain, Logistics, Warehouse, Commercial, and Finance teams to ensure smooth order executio
  • n.Support outbound shipments from internal warehouses, third-party logistics providers, and manufacturing partner
  • s.Monitor inventory levels and trigger replenishment orders when require
  • d.Assist with inventory allocation and demand prioritization during supply constraint
  • s.Identify and escalate potential risks related to supply disruptions, transportation delays, inventory shortages, and product availabilit
  • y.

Demand Planning & Report

  • ingSupport demand planning and forecasting activiti
  • es.Assist in inventory management and stock optimization initiativ
  • es.Prepare service-level reports, KPI tracking, and operational performance analys
  • is.Provide market feedback regarding customer demand, pricing trends, and product availabili
  • ty.Support continuous improvement initiatives within customer service and supply chain operatio
  • ns.

Compliance & Qua

  • lityEnsure all activities comply with GDP/GMP requirements and company S
  • OPs.Escalate product complaints, adverse events, and quality issues according to regulatory requireme
  • nts.Maintain accurate customer master data, pricing information, and order reco
  • rds.Adhere to company policies related to compliance, pharmacovigilance, health & safety, and sustainabil
  • ity.

Required Qualifica

  • tionsEduc
  • ation
  • Bachelor's degree in Supply Chain, Business Administration, Logistics, Operations Management, or a related
  • field.

Exp

  • erience2–7 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or Sales Oper
  • ations.Experience working with ERP systems such as Microsoft Dynamics, SAP, Oracle, or similar pla
  • tforms.Experience in pharmaceutical, healthcare, manufacturing, FMCG, or regulated industries is pre
  • ferred.

Technica

  • l SkillsStrong understanding of Order Management and Customer Service pr
  • ocesses.Knowledge of Supply Chain, Inventory Management, Logistics, and Demand Planning c
  • oncepts.Advanced Microsoft Excel skills and proficiency in Microsoft Offic
  • e Suite.Experience generating reports and analyzing operation
  • al data.Understanding of S&OP/SIOP processes is an ad
  • vantage.

So

  • ft SkillsExcellent communication and stakeholder managemen
  • t skills.Strong problem-solving and analytical a
  • bilities.Ability to work independently and manage multiple pr
  • iorities.Customer-focused mindset with strong attention t
  • o detail.Ability to work effectively in a fast-paced and cross-functional env
  • ironment.

Preferred Qual

  • ificationsExperience within the pharmaceutical or healthcare
  • industry.Knowledge of GDP/GMP re
  • gulations.Exposure to demand forecasting and inventory planning
  • processes.Additional European language skills are considered an
  • advantage

Key S

  • takeholdersComme
  • rcial TeamsDema
  • nd PlanningSupply Chain
  • OperationsLogistics &
  • Warehou
  • singFinanceQuality & Regul
  • atory TeamsExternal Customers and Distributi
  • on Partners

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