Customer Service Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Customer Service at McCoin is a core operational and risk control function. This role requires individuals who can operate with speed, precision, and sound judgment in a high-stakes environment where customer experience, financial transactions, and regulatory expectations intersect.
Key Skills for This Role
Full Job Posting
Job Summary
Customer Service at McCoin is a core operational and risk control function.
This role requires individuals who can operate with speed, precision, and sound judgment in a high-stakes environment where customer experience, financial transactions, and regulatory expectations intersect.
Key Responsibilities
- Handle Customer inquiries via chat, email, and ticketing systems
- Deliver clear, structured, and solution-oriented response
- Support onboarding, KYC, Deposits, withdrawals and transactions
- Identify and escalate risk, fraud, and compliance issues
- Maintain SLA targets and prioritize effectively
Qualifications
- Bachelor’s degree preferred
- 1–3 years in customer support (Fintech/Crypto preferred)
- Experience in high-volume environments
Skills & Tools
- Strong communication skills (English required, Arabic is a plus)
- Ability to multitask in high-volume environments
- Problem-solving mindset
- Basic understanding of crypto and KYC
- Experience with CRM tools
Soft Skills
- Clear and structured communication
- Strong problem-solving and logical thinking
- Calm under pressure
- High attention to detail
- Sound judgment and ownership
- Pay: From AED5,000.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MCCOIN VIRTUAL ASSETS L.L.C
React Native App Developer
Dubai, UAE
Job Summary: McCoin is seeking a React Native Developer who will be responsible for building and maintaining high-quality, cross-platform mobile applications for both iOS and Android platforms using the React Native fram
Customer Experience Lead
Dubai, UAE
Job Summary: In the volatile world of cryptocurrency, “Trust” is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensur
DevOps Engineer
Dubai, UAE
Job Summary: McCoin Virtual Assets LLC is seeking a highly motivated and technically skilled DevOps Engineer to support the deployment, automation, security, and operational stability of the company’s infrastructure and
Compliance Analyst
Dubai, UAE
Job Summary: The Compliance Analyst is responsible for executing McCoin’s AML/CFT, sanctions, Travel Rule and KYT Controls in line with the Compliance Management System (CMS). The role operates within McCoin’s in-house C
Web Developer Intern
Dubai, UAE
Job Summary: The Web Developer Intern will support McCoin’s technology and product teams in developing, testing, improving, and documenting web-based interfaces, internal dashboards, landing pages, user flows, and platfo
Customer Experience Lead
Dubai, UAE
Job Summary: In the volatile world of cryptocurrency, “Trust” is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensur
Blockchain Developer Intern
Dubai, UAE
Job Summary: The Blockchain Developer Intern will support McCoin’s technology and product teams in researching, testing, and developing blockchain-related components, tools, integrations, and internal prototypes. This ro
UI/UX Design Intern
Dubai, UAE
Job Summary: We are seeking a creative, motivated, and detail-oriented UX/UI Design Intern to assist in crafting user experiences across our exchange platform, web portal, and mobile applications. In this role, you will
React Native App Developer
Dubai, UAE
Customer Experience Lead
Dubai, UAE
DevOps Engineer
Dubai, UAE
Compliance Analyst
Dubai, UAE
Web Developer Intern
Dubai, UAE
Customer Experience Lead
Dubai, UAE
Blockchain Developer Intern
Dubai, UAE
UI/UX Design Intern
Dubai, UAE