Customer Service Specialist
Skills
About This Role
Overview
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Customer Service Specialist receives and responds to client inquiries and requests.
Essential Job Functions
- Responds to orders, general client inquiries, invoice questions and client complaints.
- Resolves issues with orders, delivery dates or service.
- Resolves the client's complaint; determining the cause of the problem;
- selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned.
Physical Requirements
- Job may require extended sitting or standing, use of standard office equipment.
Other Skills and Abilities
- Problem Solving.
- Freight Forwarding Knowledge.
- Documentation Skills.
- Resolving Conflict.
- Ability to Multi-task.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Recruitment Agency Policy
At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms.
Agencies must not contact our employees or managers directly with candidate details.
Where recruitment support is required, we will engage trusted partners through a formal written agreement.
We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.
We appreciate your cooperation in respecting this policy.
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