Customer Service Shipping Coordinator

Position Summary

Key Responsibilities

• Comply with Det-Tronics policies and procedures.
• To manage all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results. This can include receipt, inventory management, logistics, 3PL day to day management, shipping (includes revenue recognition)
• Liaise with Regional Sales Managers and Customer Account Managers to resolve queries relating to shipping and invoicing.
• Liaise with customers on the status of each order with updates as required for customer service metrics. Produce OTD metrics for strategic customers, identify improvement opportunities and implement.
• Liaise with the Detector Electronics Corporation (DEC) colleagues and vendors to ensure customer delivery expectations are met. over order deliveries to meet our customers needs.
• Provide customers with bespoke shipping documents, system generated shipping documents, as and when required
• Dealing with enquiries from customers and regional offices, by telephone, email, Zoom, Teams or other as applicable.
• Ensure accurate inventory management at the external warehouse facility, assist with stock takes, investigating any discrepancies, identifying improvement opportunities and implementing them.
• Assist finance team with invoice queries.
• Assist finance team with annual audit queries.
• Maintain and monitor customer mail boxes.
• Monitor, update and maintain customer portals including uploading documents and updating delivery information
• Other duties and projects as specified.

Required Qualifications

• Customer order management and processing experience
• Good understanding to deliver excellent customer service
• Computer literate with a good working knowledge of Microsoft applications
• Numerical accuracy
• Articulate, good written and verbal communication
• Accurate, good attention to detail
• Ability to prioritise, manage multiple tasks
• Team player and able to work on own initiative
• Behaviors required are:
• Positive, enthusiastic attitude with a friendly and approachable personality
• Flexible to changing priorities
• Co-operative and collaborative with all team members
• Self-awareness to modify and choose appropriate behavior to positively influence a situation

Benefits

• Competitive compensation
• Professional development opportunities
• Flexible working arrangements including partial remote work

Our commitment to you