Customer Service + Sales Support
Role Overview
In this office-based role, you will be the first point of contact for customers, working closely with internal teams and external partners. You’ll be responsible for selling stainless and aluminium products.
What You’ll Be Doing:
Responding to inbound enquiries via phone and email in a timely and professional manner
Proactive customer outreach through outbound calling
Processing customer orders and preparing accurate quotes
Proactively following up with customers to ensure satisfaction and gather feedback
Collaborating with the sales team to support business development and identify opportunities
Building and maintaining strong customer relationships
Assisting with stock management and inventory control
Handling general administrative tasks as needed
Full Job Posting
About the role
In this office-based role, you will be the first point of contact for customers, working closely with internal teams and external partners. You’ll be responsible for selling stainless and aluminium products.
What You’ll Be Doing:
Responding to inbound enquiries via phone and email in a timely and professional manner
Proactive customer outreach through outbound calling
Processing customer orders and preparing accurate quotes
Proactively following up with customers to ensure satisfaction and gather feedback
Collaborating with the sales team to support business development and identify opportunities
Building and maintaining strong customer relationships
Assisting with stock management and inventory control
Handling general administrative tasks as needed
Requirements
- On-site Monday to Friday 8.00am-4.30pm
- Knowledge/ experience with in the Metal industry an advantage
- Previous customer service and sales experience (preferred but not essential)
- Ability to work independently and part of the team
- Attention to detail
- Intermediate computer skills
- Please note that, as health and safety are important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.
Benefits
- On the job training
- Generous parental leave policy
- Employee Assistance Programme
- Professional but relaxed company culture
- If the above sounds like you, please submit your details through the application form, and we’ll be in touch ASAP. We’d love to hear from you!
Preferred Qualifications
- Previous customer service and sales experience (preferred but not essential)
About Vulcan Steel
Publicly listed Australasian metals distributor and processor serving industrial customers across New Zealand and Australia.
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