Customer Service Roles

The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers.

With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.

If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further.

There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our Customer Service team.

If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.

Submit your application and we’ll then send you an email to confirm that we’ve received your application.

Our Recruitment Team will review your application.

Step 3 – Video Interview and Assessment

If you’re shortlisted for the role, we’ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue.

This is most critical part of the process and required if you want to progress to the next stage.

If successful, we’ll send you an offer of employment which will include the benefits package for your role.

We have outlined below the specific job details for each of our roles:

Airport / Customer Service Agent (Emirates and Dnata)

As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub.

Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.

From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.

In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.

Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.

As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services.

You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support.

This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba’s services, airport operations, and customer experience functions.

Customer Sales and Service Agent – Contact Centre

As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers’ journey.

Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy.

In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services.

Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.

Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com