Customer Service Representativee

FutureEngineers.pk

Abu Dhabi, UAE

Part-time

Entry

Onsite

Discovered 1 months ago

Customer serviceCustomer supportCustomer experiencePhone etiquetteEnglishOffice software

Full Job Posting

Part-time, hybrid Customer Service Representative role based in Abu Dhabi Emirate, with some flexibility to work from home.

Responds to inquiries from students, partners, and audiences through phone, email, and online platforms.

Answer inquiries about programs and services with clear, timely, helpful communication.
Resolve basic issues and guide users through processes.
Record interactions in customer support tools and follow up on queries.
Gather feedback to improve customer experience and satisfaction.
Work with internal teams to escalate complex concerns when necessary.

Deliver empathetic, solution-focused customer support and service.
Maintain customer satisfaction and enhance customer experience.
Use professional phone etiquette, communication, and active listening.
Excellent spoken and written English; additional languages are an advantage.
Comfort with common office software, online communication tools, and customer support systems.
Organized, detail-oriented, and able to manage multiple inquiries efficiently.
Reliable and able to work independently and in a team in a part-time hybrid environment.
Customer-facing experience, preferably in education, training, or services, is beneficial.

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