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Customer Service Representative

Chubb
Whitehouse Station, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Qualifications

  • High school diploma or equivalent; associate degree or higher preferred.
  • 1+ year of experience in a customer‐service or call‐center environment, preferably in insurance.
  • Excellent verbal and written communication skills.
  • Strong problem‐solving abilities and attention to detail.
  • Proficiency with CRM platforms and Microsoft Office Suite.
  • Ability to multitask and manage a high volume of inquiries.
  • Customer‐focused mindset with a commitment to service excellence.
  • Basic understanding of insurance terminology and policy structures.
  • Flexibility to work varied shifts, including occasional evenings or weekends.
  • Willingness to pursue professional development and industry certifications.
  • The pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Responsibilities

  • Handle inbound client inquiries via phone, email, and chat with professionalism and speed.
  • Provide accurate information on policy coverage, endorsements, and claims processes.
  • Document all interactions in the CRM system, ensuring data integrity and compliance.
  • Escalate complex issues to senior specialists while maintaining ownership until resolution.
  • Assist clients in navigating Chubb Custom Solutions' specialized insurance offerings.
  • Identify opportunities to cross‐sell or upsell additional services based on client needs.
  • Participate in regular training sessions to stay current on product updates and industry trends.
  • Collaborate with underwriting, claims, risk engineering, and IT teams to deliver seamless service and test new system enhancements.
  • Contribute to continuous‐improvement initiatives by sharing client feedback and process insights.
  • Maintain high customer‐satisfaction metrics and meet service‐level agreements.

Preferred Qualifications

  • High school diploma or equivalent; associate degree or higher preferred.

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